How do I cancel an outgoing payment?

Published on: 22 September, 2021

Updated: 15 October, 2021

Pigeon Loans bank (ACH, SEPA, etc.) payments are processed 1 time within a 24 hour period at either 3:00 UTC, 11:00 UTC, or 19:00 UTC.

If you want to cancel an outgoing payment before any of these times, we recommend you cancel it using the orange "Cancel" button in the Outgoing Payments section of your Profile page. This button will not appear if we are unable to cancel your payment as a result of a cutoff time already passing.

Contact us directly at cancellations@pigeonloans.io if you have any questions or concerns.

Please note it is not possible to cancel some forms of payment once initiated (i.e., debit or credit card transactions).

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